If you have also unknowingly purchased a counterfeit license from an unauthorized reseller, please contact us at so we can help you. License keys can also be deactivated at your request, in the event of a refund or return, for being used on more devices than licensed for, or for software piracy. Subscription-based licenses that expired a long time ago may also be deactivated to stop ongoing renewal reminders.
If you are unsure which is your current license key that you should be using, you can find it using the License Lookup Tool. Usually this is because you have upgraded to a newer license and need to enter that license key instead - using the Options > License Key or My Account > Activate License menu options inside CCleaner. There may be a few reasons why your license has been deactivated. If your license status is ‘License Deactivated’ or 'License Disabled' You can see your license status within the CCleaner app (see the top grey bar, over to the left). If your version of CCleaner no longer works as it used to (for example, you have lost access to some features), it may have either expired or deactivated.
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